The words you'll meet in YARDtwin and in this guide. Where a topic explains the idea in more depth, the term links to it.
| Term | Meaning |
|---|---|
| Appointment | Another word for a booking. |
| Arrivals list | The gate's list of the trucks expected today, with who is due, late or already at the gate. See Work the arrivals list. |
| Audit log | The permanent record of who did what, and when. Entries that matter for GMP are marked. See Audit log. |
| Booking | A reserved slot for one truck: a dock, a date and a time, with the carrier, the load and the paperwork. See Book an appointment. |
| Booking code | The short code that identifies a booking, also called the confirmation code. It's on the carrier's confirmation e-mail with a QR code. |
| Booking link | A link you send to a carrier or supplier so they can book a slot without a YARDtwin account. See Booking links. |
| Carrier | The transport company, or haulier, that brings the truck. |
| Carrier portal | The carrier's own pages in YARDtwin, where they book and follow their trucks. See The carrier portal. |
| Change request | A carrier asking to change a booking, for example to a new time. A planner approves or rejects it. See Change requests. |
| Check-in / check-out | Recording a truck coming in through the gate, and leaving. |
| Cold chain | Goods that must stay within a temperature range, and the checks that prove they did. See Cold chain. |
| Compliance checklist | A list of checks to complete for a booking, at the gate or the dock, such as vehicle condition or paperwork. See Compliance checklists. |
| Cross-dock | Moving goods straight from an inbound truck to an outbound one, without putting them away. See Cross-dock. |
| Departure clearance | The checks before a truck leaves: seal, paperwork and the driver's signature. See Release a truck at departure. |
| Demurrage | A charge when a trailer, rather than the truck, is kept on site longer than agreed. |
| Detention | Time a truck is kept on site beyond its free time, which may be charged to the site. See Detention. |
| Dock (dock door) | A door where trucks load or unload. A dock can be inbound, outbound or both, and can be marked for chilled or hazardous loads. |
| Dock board | The dock team's screen, showing each dock and the trailer at it. See The dock board. |
| Drop trailer | A visit where the tractor leaves its trailer on site and drives off, sometimes taking another trailer away (drop and hook). |
| Dwell time | How long a truck or trailer stays on site. |
| Electronic signature | A signature given in YARDtwin by entering your password again. It records who signed, when, and what the signature means. See Electronic signatures. |
| Exception | Something that didn't go to plan: a hold, a late cancellation, a no-show, a customs delay, a temperature excursion or a dispute. See Review exceptions. |
| Excursion | A temperature reading outside the allowed range for cold-chain goods. |
| Fair-use line | On the Standard plan, the 1,000 truck movements a month the plan is designed for. A movement is one truck checked in at the gate. Nothing is blocked or charged past the line. See Plans and the free trial. |
| Free time | How long a truck can stay on site before detention starts. |
| Gate | The entry and exit point of a site, where trucks are checked in and out. |
| GMP | Good Manufacturing Practice: rules for making and handling medicines. YARDtwin keeps the records GMP sites need, such as the audit log and electronic signatures. |
| Hold | A stop on a load or truck until someone clears it, for example for damage, a seal problem or a failed check. |
| Inbound / outbound | Inbound loads are delivered to you and unloaded. Outbound loads are collected from you and loaded. |
| Induction | The site safety briefing a driver completes before they're allowed in. See Driver induction. |
| Inspection | A recorded check of a vehicle or trailer, for example at the gate. See Inspections. |
| Kiosk | A screen at the gate where drivers check themselves in. See The driver kiosk. |
| KPI | Key performance indicator: a figure such as average turnaround or on-time arrival. See Read the dashboard. |
| Late cancellation | A booking cancelled at short notice, inside the site's late-cancellation window (24 hours unless changed). |
| Layout builder | Where administrators draw the yard: roads, zones, parking spots and docks. See Layout builder. |
| Module | An optional part of YARDtwin, such as yard-jockey tasks or the Life Sciences screens, that an administrator switches on for a site. See Turn modules on and off. |
| No-show | A booking where the truck never arrived. |
| Organisation ID | Your company's short name in YARDtwin. You type it when you sign in. See Sign in and out. |
| Part 11 | The US FDA rule (21 CFR Part 11) on electronic records and signatures. |
| QR code | The square barcode on a booking confirmation. The gate scans it to find the booking quickly. |
| RAG | Red, amber, green: the colours showing whether a carrier is off target, at risk or on track. See Monitor carrier service levels. |
| Risks Today | The dashboard card listing what needs action now, such as overdue arrivals and expiring licences. |
| Seal | A numbered tag that locks a trailer's doors. The gate checks the number and photographs it. See Check seals. |
| Shift report | An automatic record of who worked a gate or warehouse shift and what they did. See Read shift reports. |
| Site | One of your facilities, such as a distribution centre, with its own docks, yard and gate. |
| Site switcher | The list at the top of the menu where you choose which site you're working on. |
| SLA | Service-level agreement: the targets a carrier is held to, such as on-time arrival. |
| Slot | The time window a booking holds at a dock. |
| Smart Slots | YARDtwin's slot finder. It suggests the best times to book, taking into account dock type, breaks and how many staff are on. See Smart Slots. |
| Staging | An area in the yard where checked-in trucks wait for a dock. |
| Standing booking | A booking that repeats, for example every Tuesday at 08:00. See Standing bookings. |
| Supplier | A company that sends you goods. Suppliers can book delivery slots in their own portal. |
| Trailer | The unit that carries the load. It can be left on site without its tractor. See Trailers. |
| Turnaround | How long a truck spends on site, from arrival to departure. |
| Walk-in | A truck that turns up at the gate without a booking. See Trucks without a booking. |
| Weighbridge | A scale the truck drives onto, to weigh it on the way in and out. |
| Yard | The area between the gate and the docks where trucks and trailers wait. |
| Yard check | Walking the yard and comparing what's really there with what YARDtwin expects. See Yard check. |
| Yard jockey | The person who moves trailers around the yard. See Do your move tasks. |
| Yard map | The live map of the site showing every truck, trailer and dock, also called the digital twin. See The yard map. |
| Yard tractor | The small truck a yard jockey uses to move trailers, also called a shunter. |