Guide for: Carrier

The topics that matter for this role, in the order you'll usually need them.

• What YARDtwin doesFollow one truck from booking to departure, learn the handful of words the rest of this guide uses, and see who does what.
• Sign in and outSign in with your Organisation ID, use Google, Microsoft or your company's single sign-on, reset a forgotten password, and understand automatic sign-out.
• RolesWhat each YARDtwin role is for, in plain words, and which page it opens on.
• NotificationsRead, clear and filter the alerts YARDtwin sends you, from the bell at the top of the screen or the full Notifications page.
• Get helpAsk the built-in assistant, search the help articles and this manual, report a bug, or contact YARDtwin support.
• The carrier portalFor carriers. See your bookings at the site, accept or counter a proposed slot, assign drivers and trailers, change, delay or cancel a booking, and follow your scorecard.
• Book a slot as a carrierFor carriers. Book a delivery or collection slot at the site in three steps, ask for a standing slot, or join the waitlist when a day is full.
• Register for the carrier portalFor carriers. Create your portal login from the site's invitation, choose whether to make it a carrier network account, and sign in.
• Let suppliers book by linkShare a booking link with a supplier or haulier who has no portal login, and see what they do to request a slot and check its status.
• What the driver sees on their phoneThe pages a driver opens from a link, with no app and no login. Follow the visit live, check in from the phone, get directions once entry is authorised, accept a waitlist offer, and confirm a delivery as the receiver.
• Manage booking documentsFind, view, upload and verify the paperwork attached to bookings, such as CMRs, PODs and packing lists.
• Who can see whatEvery menu item, and which roles see it in their menu.
• Menu mapEvery item in the left-hand menu, in order, with the page it opens.
• Booking statusesEvery status a booking can have, in the order a truck goes through them, what each one means and what can come next.
• GlossaryThe words YARDtwin and this guide use, in plain language, from audit log to yard tractor.
• Keyboard shortcutsThe keys that work everywhere, such as Ctrl + K to search, and the ones for the scheduling board, layout builder, yard map, gate and dialogs.
• TroubleshootingCommon problems and messages, from sign-in and missing menu items to booking clashes, gate refusals, dock holds and uploads, and what to do about each.
• What's newThe latest changes to YARDtwin, month by month.