Guide for: Yard Jockey

The topics that matter for this role, in the order you'll usually need them.

• What YARDtwin doesFollow one truck from booking to departure, learn the handful of words the rest of this guide uses, and see who does what.
• Sign in and outSign in with your Organisation ID, use Google, Microsoft or your company's single sign-on, reset a forgotten password, and understand automatic sign-out.
• Find your way aroundThe menu, the site switcher, search, and the controls along the top of every screen.
• RolesWhat each YARDtwin role is for, in plain words, and which page it opens on.
• Your profile and passwordChange your name and phone number, change your password, link a Microsoft account, and turn on two-step sign-in. The shift PIN is no longer set here.
• NotificationsRead, clear and filter the alerts YARDtwin sends you, from the bell at the top of the screen or the full Notifications page.
• Get helpAsk the built-in assistant, search the help articles and this manual, report a bug, or contact YARDtwin support.
• Read the dashboardSee how the site is doing at a glance, change the period, filter by carrier or dock, drill into a KPI and act on today's risks.
• Read the scheduling boardSee a day's or a week's bookings dock by dock, find a truck, filter by status and export the list.
• Plan a cross-dockBuild outbound loads from pallets received on inbound trucks and from warehouse stock, link loads to the deliveries they wait for, and follow them on the Cross-Dock board.
• InspectionsRun a pass/fail checklist on a vehicle, trailer or piece of site equipment, with photos and corrective actions, and see which assets are overdue.
• Read the yard mapThe live map of your site: every truck on site, every dock's status, and the yard's key numbers at a glance.
• Move a truck on the mapDrag a truck to where it really is, correct its status, add a vehicle by hand, or rebuild the map from the gate.
• TrailersEvery trailer as an asset: where it is, its state, how long it has been on site, and its history across visits.
• Do a yard checkWalk the yard, record every trailer where you find it, and reconcile what's missing, unexpected or in the wrong spot.
• Do your move tasksThe yard jockey's phone screen: see your moves, accept them, start and complete each one, or raise an exception.
• Plan yard tasksCreate trailer moves and inspections for the yard jockeys, assign them, and follow them to completion.
• Who can see whatEvery menu item, and which roles see it in their menu.
• Menu mapEvery item in the left-hand menu, in order, with the page it opens.
• Booking statusesEvery status a booking can have, in the order a truck goes through them, what each one means and what can come next.
• GlossaryThe words YARDtwin and this guide use, in plain language, from audit log to yard tractor.
• Keyboard shortcutsThe keys that work everywhere, such as Ctrl + K to search, and the ones for the scheduling board, layout builder, yard map, gate and dialogs.
• TroubleshootingCommon problems and messages, from sign-in and missing menu items to booking clashes, gate refusals, dock holds and uploads, and what to do about each.
• What's newThe latest changes to YARDtwin, month by month.